This verifiable package includes the following topics:

Total of 10 verifiable CPD hours

Important - Please read:

Accessing and Launching the Course:

• After registering and purchasing the course, you can access your course by going to your Learning Hub (you can find this under ‘Education & events’ tab on the REINZ website).
• Once in the Learning Hub, click on ‘View My Courses, here you can find all of the online courses you have in progress or not started.

Progress Tracking:

• Your progress is automatically saved. You can pause and resume whenever it suits you.

Completion Requirements:

• Ensure you finish all questions and activities within the online course to be marked as completed. Complete all modules online for the overall course completion.

Recording Completion:

• After finishing a topic, wait for up to 12 hours for the completion to be added to your CPD logbook.
• Your completion will be reported to the REA (Real Estate Authority) on the 10th of each month.

Verifiable Training Certificate:

• Once you've completed all 10 hours with REINZ, you can download your Verifiable Training Certificate. You can download this in your profile under 'My CPD' on the REINZ website.

Overview of topics:

Dealing with customers and clients fairly (mandatory)

• why fairness is important in the real estate context;
• the concepts of diversity, equity, equality and inclusion;
• diversity in Aotearoa New Zealand;
• how to treat clients and customers from diverse backgrounds fairly;
• the types of complaints and enquiries made to REA alleging unfair conduct.

Managing your license and regulatory obligations (mandatory)

• understand their regulatory compliance requirements;
• understand the meaning of fit and proper (Fit and Proper guidelines);
• know how to meet licensing obligations under the REAA 2008;
• know how to meet CPD requirements;
• understand the principles of real estate agency work;
• know how to raise concerns about unlicensed trading;
• understand conflict of interest and how it applies;
• know when to report misconduct;
• understand brands and marketing requirements;
• understand REA’s role.

Supervision - process, planning and practice (new)

• An understanding of the importance of supervision and who has overall responsibility
• An understanding of what good supervision looks like
• An understanding of what a best practice supervision plan/agreement looks like
• An understanding of the supervision standards key points
• An understanding of supervisor’s obligations
• An understanding of the dos and don’ts when supervising a new salesperson.
• This topic has been developed from a supervisor’s perspective but is designed to support supervisors and supervisees to understand and give effect to the supervision obligation.

Natural disasters and weather events: disclosure, risks and issues (new)

• explain relevant legislation associated with natural disasters and weather events;
• describe what due diligence is required and what knowledge licensees should have;
• describe what to do and your obligations in real estate agency work in the immediate aftermath of an event with respect to properties impacted by a natural disaster;
• describe best practices for planning for future events. 

Social Media & Digital Communications: avoiding harm, common risks and issues (new)

• identify relevant legislation and rules associated with social media and digital communication use;
• understand common risks and issues associated with social media and digital communication use as a real estate professional;
• understand the potential implications and damage for real estate professionals from social media and digital communication use;
• describe best practice actions associated with social media and digital communication use in real estate agency work.

Physical Property Inspections

• explain requirements for physical inspection of a property.
• explain key aspects to consider when inspecting land, buildings and other structures
• explain indications of possible issues when inspecting land, buildings and other structures
• explain requirements for decks, balconies, verandas and other property improvements
• explain requirements regarding claims made in relation to damage of a property. 

Land Information Memoranda (LIMs)

• explain the licensee’s obligations in terms of the LIM
• explain the lawyer’s role in terms of the LIM
• describe the significance of the LIM at stages of the sale and purchase process
• describe key red flags that can be found in a LIM
• describe best practices in communication with sellers and buyers regarding LIMs.

Sale and purchase agreements: common issues and best practice - 11th Edition (Updated)

• explain the difference between a contractual warranty and a contractual condition
• explain key clauses and their implications for the sale process
• explain the key requirements for clauses added to the Further Terms of Sale
• discuss why and when issues can arise during the sale and purchase process, and how to prevent these issues
• explain remedies and rights when there are issues with the agreement.